Store Policies:
RETURNS
If you are not satisfied with your purchase, please contact us for a Return Merchandise Authorization (RMA) request within 10 days of the receipt of the product. If the item is returned unopened in the original box, we will exchange it, offer you store credit, or offer you a refund, less 10% restocking fee, based on your original method of payment. The product must be returned within 10 business days of the issuance of the RMA. All products must be packed in the original packaging, including any accessories, manuals, documentation and registration that shipped with the product. A 15% open box fee in addition to the 10% restocking fee (totaling 25%) will be assessed on any sealed product that is opened or removed from its original packaging.
Note: The original shipping charge is not refunded. The restocking fee percentages are based on the cost of the item itself.
Please note that we do not permit the return of the following products, if you have a problem with any of the following products please contact the manufacturer(s):
Special orders and products that are custom configured to your specifications.
Products sold “as is” or “used” or that have been installed or used after receipt.
NFA items that require ATF Transfer after the start of paperwork.
Illumination devices, electronic sights, optics and night vision equipment.
NOTE: We recommend that you use a carrier that offers shipment tracking for all returns, and either insure your package for safe return or declare the full value of the shipment so that you are protected if the shipment is lost or damaged in transit. If you chose not to use a carrier that offers tracking and insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping.
The United States Postal Service (USPS) offers limited tracking capabilities and that there is a 30-calendar-day waiting period before USPS will initiate a trace. The customer is responsible for shipping charges both ways on returns, as well as for shipping charges on shipments that are refused.
CUSTOM ORDERS:
Any and all customer orders for any items require full payment up front. There are no refunds, returns, or exchanges on custom orders.
ORDER CANCELLATIONS:
Please be sure of your order before it is placed. We spend time and money preparing an order before it ships. Orders that are cancelled during our 1-10 business day processing & shipping time, or any posted lead time, will be subject to a fee. All orders are subject to a 10% cancellation fee.
Custom made items for orders, like our holsters, cannot be cancelled.
SHIPPING:
We do not ship any firearms or accessories outside of the United States.
We charge different flat rates for shipping, based on the item type and size. The pricing covers the majority of shipments to the lower 48 states.
Morale Patch orders will be shipped snail mail (USPS). No tracking information will be provided.
Shipping to Alaska and Hawaii may be subject to additional charges. Customer’s orders who are unwilling to pay additional charges will be cancelled and refunded.
Guam (No Firearms or Accessories Shipments)
Puerto Rico (No Firearms or Accessories Shipments)
US Territories (No Firearms or Accessories Shipments)
Hawaii (Additional charges may apply)
Alaska (Additional charges may apply)
If you have special shipping instructions, or a specific place that your package should be left at your house or business, please contact your local UPS or USPS with that information. At this time, we are not able to control where the delivery service leaves your package.
Orders marked ‘Completed’: This means the shipping label has been created and it is awaiting pickup/ shipment.
USED ITEMS
The seller provides all descriptions for used items. All descriptions for used items are honest and based on actual items being offered for sale. Items being sold in this manner will be marked as such. All sales on used items are final. Photos will be provided when available.
GENERAL FIREARM SALES
All firearms, magazines, receivers and restricted law enforcement items are sold and shipped in accordance with all existing federal, state and local laws and regulations. Many of the firearms, magazines and parts for sale on this website may be restricted or prohibited in your area. Please check your local and state regulations before ordering.
All new firearms are shipped in the original manufacturer’s box, with magazine(s), accessories and applicable warranty. Firearms requiring warranty work must be returned to the factory within 1 year of purchase for repair. Accessories and special order items not normally sold by our store will not be covered under warranty even if these products are part of an integrated firearms package, unless we have guaranteed the entire package in writing. Please contact the original manufacturer for warranty information on all accessories and special order items.
Sale items can not be used with any other promotions unless specified in the advertisement. Sale items are not eligible for layaway.
CONSUMER DATA PRIVACY
We respect your privacy and are committed to protecting it.
The Credit Card Billing Information, Shipping Information, and Contact Information in our checkout process are required in order to process your order and deliver the product to you. We store some information for accounting reasons. Your information will not be shown to third parties not involved in the transaction, nor used to send you any unrequested information. The entire Checkout process is handled through a secure SSL-encrypted connection.
The Credit Card Billing Information is sent directly to our payment provider who processes your credit card transaction. The credit card information is neither recorded nor stored by us, and it can only be accessed by our payment provider. Each transaction has a very high level of security. Your credit card details are sent directly to the payment provider over a secure SSL-encrypted connection. They are not processed on our servers at any stage of the transaction, nor are they stored on our server.
SECURE TRANSMISSION
All information collected during the checkout process is transmitted via industry standard Secure Sockets Layer (SSL) featuring 128-bit encryption. A Secure Sockets Layer (SSL) Certificate creates an encrypted link between a Web site and a visitor’s Web browser. This link ensures that all data passed between the Web site and the browser remains private and secure.
ORDER FULFILLMENT AND PROCESSING
All orders are shipped promptly from our warehouse or in-store inventory within 1 – 10 business days using UPS, FedEx, or USPS. Tracking numbers are available for items shipped via UPS and FedEx upon request. Processing times may vary during holidays.
Orders marked ‘Completed’: This means the shipping label has been created and it is awaiting pickup. Orders usually leave our facility around 4pm CST.
ONLINE PRICE & DESCRIPTION ERRORS
Our online inventory changes every day. Occasionally an item may appear on the site by mistake or the item’s description may contain a typographical error. We do not guarantee that titles, descriptions, pictures or prices on our site are error-free. We reserve the right to refuse any order including but not limited to orders for items with errors in the description or price. In the event that we cancel an order we will not charge the customer’s credit card or we will refund the money.
If an item’s description contains an error such as incorrect price and a customer makes the order, we will not process the order without first contacting the customer. If the order is mistakenly shipped, we may advise the customer to return the item in an unopened condition and we will refund the customer. By placing an order, the customer agrees that a representative of Double X Bar Co. LLC will be the final arbiter of discrepancies in the online catalog.
SALES OF RESTRICTED ITEMS
The following states have “assault weapon” bans and therefore Double X Bar Co. LLC will not sell or ship such firearms to these states.
California
Connecticut
District of Columbia
Hawaii (“assault pistols”)
Maryland
Massachusetts
New Jersey
New York
Standard capacity magazines will not be shipped to the following areas.
California: No magazines over 10 rounds
Colorado: No shotgun magazines over 8 rounds. No other magazines over 15 rounds
District of Columbia: No magazines over 10 rounds
Hawaii: No magazines over 10 rounds that may fit a pistol
Maryland: No magazines over 10 rounds
Massachusetts: No magazines over 10 rounds
New Jersey: No magazines over 15 rounds
New York: No magazines over 10 rounds